Emergency medical assistance

Direct Payment of Emergency Treatment Expenses abroad

If the client needs emergency treatment for accidental injuries or acute diseases when traveling abroad, PROMA’s doctor would timely communicate with the first-aid doctor and offer direct payment of an insurance-defined amount for the emergency treatment.

Direct Payment of Medical Fees (Accident Insurance)

If the client needs hospitalization treatment, PROMA’s doctor would directly communicate with the attending doctor within 24h upon receiving the report, and offer guarantee or direct payment of an insurance-defined amount of medical expenses.

First Aid by telephone

Assist in Reporting the Case and Contacting Families

First-aid Guidance by trained Doctor via Telephone before Ambulance

Assist in Arranging Ambulances and Recommending Nearby Medical Institutes

Assess and Recommend Suitable Hospital

Assist in Seeing a Doctor

Emergency Medical Evacuation/Repatriation

If the client suffers from accidental injuries or acute diseases during a trip and local hospitals are incapable of the treatment, PROMA’s doctors would directly communicate with the attending doctor, arrange the evacuation to qualified medical institutes if needed, or the repatriation to client’s residential place if requested.

Return of Body/Ashes

If the client passes away outside his residential place due to accident or disease, PROMA would assist bring the remains or ashes back home if permitted by local laws and customs.

Funeral Service

If the client passes away outside his residential place due to accident or disease, PROMA would arrange for funeral affairs at incident place according to his relatives’ will and bear the funeral expenses within an insurance-defined amount.

Emergency Return Home for Funeral Arrangement

If the client must return home during a trip outside his residential place because his immediate family member passes away, PROMA would arrange for transportation for him to return home as soon as possible.

Funeral Arrangement by Relatives

If the client passes away outside his residential place due to accident or disease, PROMA could arrange for his relatives to visit the incident site for funeral affairs, and bear according transportation and accommodation expenses.

Arrange for Visits by Relatives

If the client is hospitalized on a trip outside his residential place due to accidental injuries or acute diseases, PROMA would arrange relatives to visit him and bear according traffic and accommodation expenses.

Hotel Accommodation during Hospitalization

If the client is hospitalized on a trip outside his residential place due to accidental injuries or acute diseases and needs to stay there for recovery, PROMA would arrange for him to settle in local hotels upon discharge from the hospital and bear expenses to an insurance-defined amount.

Urgent Delivery of Medicines and Medical Devices

If the client is hospitalized on a trip outside his residential place due to accidental injuries or acute diseases, and there’s no emergency medicines or instruments required at local institutes, PROMA’s doctors would arrange for delivery as far as possible.

Arrange for Minor Children Back Home

If the client is hospitalized on a trip outside his residential place due to accidental injuries or acute diseases, leaving his minor children unattended, PROMA could arrange for the children to return home during the client’s hospitalization.

Daily medical services

Telephone Medical Consultation

Our Doctor offers clients 7X24 professional medical inquiry through telephone, covering such topics as:

•Inquiry on common health issues

•Inquiry on prevention, diagnosis and treatment of pandemic and common diseases, health care and emergency measures

•Inquiry on prevention/treatment of common chronic diseases

•Interpretation of examination reports

•Guidance on administration of common medicines

•Treatment guidance, with proper medical institutes recommended

•Daily health care, food treatment and administration guidance for the mid-aged and elderly

•Health care and medical inquiry for special groups of people such as the pregnant and children

•Health care and medical inquiry for special weather such as haze

Direct Payment of Hospitalization Fee for Public Hospitals (Health Insurance)

If clients need to be hospitalized, our professional doctors would offer the following services when receiving the assistance call:

•Pre-hospitalization guidance: Offer medical guidance and psychological support instantly, assist in arranging for ambulances according to the urgency and track the entire treatment process

•Hospitalization guidance: Evaluate the client’s illness state and the hospital resources, and recommend the proper public hospital and suitable specialist

•Direct payment: Offer Guarantee or Directly Payment to cooperative public hospitals within 24h upon the report

•Track and assess the treatment process: Learn patient condition from the doctor in charge during the hospitalization, then make follow up guarantee or payment upon need

•Claim settlement assistance: Assist clients at discharge, pay off guaranteed or agreed medical expenses, collect and review claiming file and assist clients in applying for insurance claim settlement

Medical Companion

According to the client’s demands, we would assign professional medical care staff to accompany the client seeing a doctor, assist the client in communication with the specialist, interpret the situation and seek optimal treatment plan, based on past medical history and relevant examination report.

We offer hotel and traveling information when client in non-resident cities.

Hospitalization Arrangement

Based on client’s need and situation, we could arrange for hospitalization in most suitable public hospitals.

Besides, PROMA’s GP would follow up doctor-in-charge and the client’s family at the same time so that everyone feel comfortable during the whole medical process.

Surgical Arrangement

Based on client’s need and situation, we could arrange for surgical operation in most suitable public hospitals.

Besides, PROMA’s GP would follow up doctor-in-charge and the client’s family at the same time so that everyone feel comfortable during the whole medical process.

Appointment with Top 100 Hospital’s specialist

When the client’s situation was complicated, PROMA’s GP would make appointment with relevant specialist for him from Top 100 hospitals according to the client’s situation, medical history and examination reports, thus ensuring the client to be taken good care of as soon as possible.

Appointment of VIP Clinic Service

With an extensive network of cooperative hospitals and enriched specialist resources, PROMA would recommend suitable specialist based on client’s situation, and assist making appointment in VIP clinics of public hospitals. The service allowing the client to see an appropriate local specialist as soon as possible with a good service experience.

Second Opinion

Patient of serious, complicated or chronic diseases suffers from not only pains of the illness, but the stress of making a choice which could bring potential or even huge risks to himself and his family; When the second medical opinion is needed to make decision, PROMA’s GP team would talk to the client, gathering all necessary medical information, and offer a medical report of second opinion by top specialist of the field.

Innovative services

Visualized, Remote Medical Consultation

Relying on the seamless collaboration of the professional medical team and the special HD remote diagnosis system, we offer such services as:
•Our senior GP would directly communicate with clients via videos to offer them professional medical consultation;
•The client could have video communication with the doctor via various terminal devices (mobile phone, Pad or PC)
•The service has no restriction of time and place;
•The Service is upon appointment.
Visualized, Remote Second Opinion

Relying on renowned specialists from Grade III A-level hospitals and the special HD remote diagnosis systems equipped around the nation, we offer such services as:
•Renowned specialists would communicate with the clients directly via videos to offer them professional second medical opinion;
•The client could have video communication with our experts via terminal devices (mobile phone, Pad or PC);
•Our service centers have covered dozens of major cities around China and is under rapid expansion;
•Upgrade the traditional paper-form second opinion into the visualized, face-to-face form (upon appointment and completed medical history information required)
Visualized Roadside Assistance

With the latest Internet of Vehicles technology, we’ve integrated location, image and information interactions into the visualized service system, to bring the following upgrades to the “People-vehicle Integrated” roadside assistance:
•The reporting vehicles would automatically match with the rescue vehicles at real time;
•After reporting the case via the mobile terminals (WeChat or app), the client could see the dispatch and location of rescue vehicles, and the service progress at real time;
•“SOS by a Click” is available for rescue of persons and vehicles and could display the service progress at real time;
•Our Dispatch Center could monitor the task progress at real time and handle the abnormalities, thus ensuring the synchronous implementation of rescue of the injured.

Assist with medical claims

Estimation of Medical Claim Compensation

When an insurance company needs to settle medical claim for the insured, PROMA would assist it in receiving and reviewing the application materials, checking the evidence materials, checking the applicant/insured/beneficiary, verifying the insurance liabi

Advanced Payment

PROMA could pay the claim compensation to the insured in advance in lieu of the insurance company , upon reception of medical claim materials submitted by the insured.

Review of Complicated Medical Cases

Relying on our own medical team and top-notch medical institutes and doctors with deep cooperation tie with us, we conduct medical review of complicated medical cases confronting insurance company during their daily operation. We would perform an all-cove

Inquiry on Insurance Articles/Claim Information

According to requirements of insurance company and relevant materials offered, PROMA would offer the insured inquiry service on the insurance product he has purchased.

Estimation of Medical Claim Compensation
Advanced Payment
Review of Complicated Medical Cases
Inquiry on Insurance Articles/Claim Information

Road rescue service

On-site rescue service

To guarantee health and safety of both “people” and “vehicles” during the trip, PROMA has integrated roadside and medical assistance services, and presented the only O2O type “people-vehicle integrated” assistance service in China based on mobile Internet and big data. PROMA has over 5000 roadside service providers in 740 cities around the nation. Upon any accident, the rescue vehicle and personnel would come to the site for emergency services immediately. Besides, our doctors would instruct on the field self-rescue promptly on the phone, assist in contacting ambulances and offer basic medical information and psychological support.

The main services include:

Field Roadside Quick Service

Professional Towing Service

Special Rescue of Vehicles in Predicament

Service for Driver

Service Hotline：+86 21 54569199
Headquarters: Room 215, 2nd Floor, Wanhui Building, No. 3 Longhe Road, Longgang District, Shenzhen
Shanghai Branch: Flat F, 6/F, Blk 1, Shangxiu Comm Bldg, 825 Zhaojiabang Rd, Xuhui, Shanghai
Beijing Branch: Room 1519-1520, Floor 15, Building 1, Block A, Huaye Dongfangmeigui SOHO, linheli, Tongzhou, Beijing
Medical rescue, road rescue, travel rescue, direct payment of medical expenses of public hospitals and various medical and health services

Information

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