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Emergency medical assistance
Daily medical services
Telephone Medical Consultation

Our Doctor offers clients 7X24 professional medical inquiry through telephone, covering such topics as:

Inquiry on common health issues

Inquiry on prevention, diagnosis and treatment of pandemic and common diseases, health care and emergency measures

Inquiry on prevention/treatment of common chronic diseases

Interpretation of examination reports

Guidance on administration of common medicines

Treatment guidance, with proper medical institutes recommended

Daily health care, food treatment and administration guidance for the mid-aged and elderly

Health care and medical inquiry for special groups of people such as the pregnant and children

Health care and medical inquiry for special weather such as haze


Direct Payment of Hospitalization Fee for Public Hospitals (Health Insurance)

If clients need to be hospitalized, our professional doctors would offer the following services when receiving the assistance call:

•Pre-hospitalization guidance: Offer medical guidance and psychological support instantly, assist in arranging for ambulances according to the urgency and track the entire treatment process

•Hospitalization guidance: Evaluate the client’s illness state and the hospital resources, and recommend the proper public hospital and suitable specialist

•Direct payment: Offer Guarantee or Directly Payment to cooperative public hospitals within 24h upon the report

•Track and assess the treatment process: Learn patient condition from the doctor in charge during the hospitalization, then make follow up guarantee or payment upon need

•Claim settlement assistance: Assist clients at discharge, pay off guaranteed or agreed medical expenses, collect and review claiming file and assist clients in applying for insurance claim settlement


Medical Companion

According to the client’s demands, we would assign professional medical care staff to accompany the client seeing a doctor, assist the client in communication with the specialist, interpret the situation and seek optimal treatment plan, based on past medical history and relevant examination report.


We offer hotel and traveling information when client in non-resident cities.


Hospitalization Arrangement

Based on client’s need and situation, we could arrange for hospitalization in most suitable public hospitals.

Besides, PROMA’s GP would follow up doctor-in-charge and the client’s family at the same time so that everyone  feel comfortable during the whole medical process.



Surgical Arrangement

Based on client’s need and situation, we could arrange for surgical operation in most suitable public hospitals.

Besides, PROMA’s GP would follow up doctor-in-charge and the client’s family at the same time so that everyone  feel comfortable during the whole medical process.


Appointment with Top 100 Hospital’s specialist

When the client’s situation was complicated, PROMA’s GP would make appointment with relevant specialist for him from Top 100 hospitals according to the client’s situation, medical history and examination reports, thus ensuring the client to be taken good care of as soon as possible.


Appointment of VIP Clinic Service

With an extensive network of cooperative hospitals and enriched specialist resources, PROMA would recommend suitable specialist based on client’s situation, and assist making appointment in VIP clinics of public hospitals. The service allowing the client to see an appropriate local specialist as soon as possible with a good service experience.


Second Opinion

Patient of serious, complicated or chronic diseases suffers from not only pains of the illness, but the stress of making a choice which could bring potential or even huge risks to himself and his family; When the second medical opinion is needed to make decision,  PROMA’s GP team would talk to the client, gathering all  necessary medical information, and offer a medical report of second opinion by top specialist of the field.


Innovative services
  • Visualized, Remote Medical Consultation

    Relying on the seamless collaboration of the professional medical team and the special HD remote diagnosis system, we offer such services as:

    •Our senior GP would directly communicate with clients via videos to offer them professional medical consultation;

    •The client could have video communication with the doctor via various terminal devices (mobile phone, Pad or PC)

    •The service has no restriction of time and place;

    •The Service is upon appointment.


  • Visualized, Remote Second Opinion

    Relying on renowned specialists from Grade III A-level hospitals and the special HD remote diagnosis systems equipped around the nation, we offer such services as:

    •Renowned specialists would communicate with the clients directly via videos to offer them professional second medical opinion;

    •The client could have video communication with our experts via terminal devices (mobile phone, Pad or PC);

    •Our service centers have covered dozens of major cities around China and is under rapid expansion;

    •Upgrade the traditional paper-form second  opinion into the visualized, face-to-face form (upon appointment and completed medical history information required)


  • Visualized Roadside Assistance

    With the latest Internet of Vehicles technology, we’ve integrated location, image and information interactions into the visualized service system, to bring the following upgrades to the “People-vehicle Integrated” roadside assistance:

    •The reporting vehicles would automatically match with the rescue vehicles at real time;

    •After reporting the case via the mobile terminals (WeChat or app), the client could see the dispatch and location of rescue vehicles, and the service progress at real time;

    •“SOS by a Click” is available for rescue of persons and vehicles and could display the service progress at real time;

    •Our Dispatch Center could monitor the task progress at real time and handle the abnormalities, thus ensuring the synchronous implementation of rescue of the injured.


Assist with medical claims
Estimation of Medical Claim Compensation
When an insurance company needs to settle medical claim for the insured, PROMA would assist it in receiving and reviewing the application materials, checking the evidence materials, checking the applicant/insured/beneficiary, verifying the insurance liabi
Advanced Payment
PROMA could pay the claim compensation to the insured in advance in lieu of the insurance company , upon reception of medical claim materials submitted by the insured.
Review of Complicated Medical Cases
Relying on our own medical team and top-notch medical institutes and doctors with deep cooperation tie with us, we conduct medical review of complicated medical cases confronting insurance company during their daily operation. We would perform an all-cove
Inquiry on Insurance Articles/Claim Information
According to requirements of insurance company and relevant materials offered, PROMA would offer the insured inquiry service on the insurance product he has purchased.
  • Estimation of Medical Claim Compensation
  • Advanced Payment
  • Review of Complicated Medical Cases
  • Inquiry on Insurance Articles/Claim Information
Road rescue service
On-site rescue service

To guarantee health and safety of both “people” and “vehicles” during the trip, PROMA has integrated roadside and medical assistance services, and presented the only O2O type “people-vehicle integrated” assistance service in China based on mobile Internet and big data. PROMA has over 5000 roadside service providers in 740 cities around the nation. Upon any accident, the rescue vehicle and personnel would come to the site for emergency services immediately. Besides, our doctors would instruct on the field self-rescue promptly on the phone, assist in contacting ambulances and offer basic medical information and psychological support.

The main services include: 

Field  Roadside Quick Service 

Professional Towing Service

Special Rescue of Vehicles in Predicament


Service for Driver

Accommodation Arrangement

If the client’s vehicle would be repaired for a long time and outside the client’s residential place, PROMA would arrange for local accommodation.

Arrange for Following Trip / Back Home

If the client’s vehicle would be repaired for a long time and outside the client’s residential place, PROMA would arrange suitable solution for the client to continue his trip or return to his residential place.

Arrange for Substitute Vehicles

If the client requests to continue his trip but his vehicle takes a long time for repair, PROMA would arrange substitute vehicles for the client during this period.